Cancellation & Refund Policy
Last updated: September 6, 2025
Introduction
At Requill, we want you to be completely satisfied with your subscription. This Cancellation and Refund Policy explains your rights regarding cancellations, refunds, and how we handle subscription management to ensure a transparent and fair experience.
Subscription Plans Overview
Requill operates on a usage-based model with the following plans:
Free Usage: 10 AI generations per account - No payment required
Pro Plan: $9.99/month - Unlimited AI generations with performance cap of 1,000 usages per month
Enterprise Plan: $29.99/month - Higher performance limits for teams and educational institutions
Once you exhaust your 10 free usages, you must upgrade to a paid plan to continue using the service. All paid subscriptions automatically renew unless cancelled before the next billing cycle.
Free Usage Allowance
Every new user receives 10 free AI generations to try our service:
10 Free Generations: Complete access to AI features for your first 10 uses
No Time Limit: Use your 10 free generations at your own pace
Usage Tracking: Your remaining free usages are displayed in your dashboard
Upgrade Required: Must subscribe to Pro Plan after exhausting free usages
Note: Free usages are per account and cannot be reset or extended.
Cancellation Policy
How to Cancel
You can cancel your subscription at any time through your account dashboard or by contacting our support team:
Dashboard: Go to Account Settings → Subscription → Cancel Subscription
Email: Send cancellation request to support@executivesai.pro
Contact Form: Submit cancellation request through our contact page
When Cancellation Takes Effect
End of Billing Cycle: Access continues until current subscription period ends
No Partial Refunds: Full month's payment applies regardless of usage or cancellation date
Data Retention: Your data is preserved for 30 days after cancellation
Free Plan Return: Account reverts to free plan (no additional usages) after cancellation
Refund Policy
No Refunds Policy
All payments are final and non-refundable. Since we provide 10 free AI generations for every user to test our service before payment, all purchases are considered final once completed.
Exceptional Circumstances
We may consider refunds only in exceptional circumstances at our sole discretion:
Technical Issues: Service completely unavailable for more than 7 consecutive days
Billing Errors: Duplicate charges or incorrect billing amounts
Account Compromise: Unauthorized access resulting in unwanted charges
All refund requests for exceptional circumstances are evaluated case-by-case and require supporting documentation.
Why No Refunds?
Free Trial Period: 10 free AI generations allow full service evaluation
Immediate Value: Service is consumed immediately upon use
Clear Pricing: All costs and limitations are clearly displayed before purchase
Digital Service: Cannot be "returned" once AI processing is completed
Usage-Based Billing & Performance Limits
Our Pro Plan operates on a usage-based model with performance caps to ensure fair usage:
Monthly Usage Cap: 1,000 AI generations per month for Pro Plan subscribers
Reset Schedule: Usage counter resets on the first day of each billing cycle
Over-Usage: Service temporarily unavailable if monthly limit is exceeded
Enterprise Options: Contact us for higher limits or custom enterprise plans
Fair Usage: Performance caps ensure reliable service for all users and prevent system abuse.
Downgrade Policy
You can downgrade your subscription, but note our no-refund policy:
Pro to Free: Downgrade takes effect at the end of current billing cycle (no refund)
Enterprise to Pro: Billing adjusts at next cycle, no partial refunds
Usage Reset: After downgrade to free, no additional free usages are provided
Data Preservation: All data retained for 30 days, then permanently deleted
Re-upgrade: Can upgrade again at any time with immediate access
Important: Downgrading to free plan after exhausting initial 10 free usages means no additional free usage will be available.
Payment Issues & Failed Payments
Failed Payment Process
Day 1: First failed payment attempt, email notification sent
Day 3: Second attempt, access to paid features suspended
Day 7: Final attempt, account downgraded to free plan if unsuccessful
Resolving Payment Issues
Update your payment method in your account dashboard or contact support for assistance. Access is restored immediately upon successful payment.
Contact Us for Cancellations & Refunds
If you need assistance with cancellations, refunds, or have questions about this policy, please contact us:
Email: support@executivesai.pro
Subject Line: Include "Cancellation" or "Refund Request" for faster processing
Response Time: We respond to all cancellation and refund requests within 24 hours
Required Information: Please include your email address, subscription plan, and reason for cancellation/refund to expedite processing.